Refund Policy

This policy covers payments to Cosmic LLC for Cosmic Warp. It doesn’t cover what you pay a cloud provider for servers in your own account: those are between you and the provider.

Plans for your own machines and software plans

• Cancel anytime from your account; you keep the plan until the end of the period you paid for.
• We don’t give refunds or credits for partial periods or unused time, unless the law requires it.

7-day Pilot pass

• The pass starts as soon as it’s paid, so we don’t refund it once it has started, unless the law requires it or it was charged by mistake (see below).
• A refunded pass ends straight away; the account moves to the Free plan by the usual rules (nothing is deleted).

Cosmic Warp-hosted game servers

• If we can’t start your server, you get a full refund of that payment automatically; you don’t need to ask.
• Once your server is running, we don’t refund partial periods. Cancel anytime and it keeps running until the end of the period you paid for, then stops; your worlds are then kept for 30 days.
• If the service is seriously unavailable for a long time because of something on our side, contact us and we’ll look at a credit or refund case by case.

Founder pre-sale

• Our launch promise was to refund every Founder purchase in full if we had not publicly launched by March 31, 2027. We launched publicly on October 5, 2026, so that promise was met and no launch refund is pending.
• Any other refund of a Founder purchase is handled as described below, like our other plans. A refund ends the founder plan and the founder renewal rate.

Community funding pledges

• If a funding goal’s first milestone isn’t reached by its deadline, every pledge is refunded in full, automatically.
• Otherwise you can ask us to refund your pledge; a refunded pledge ends every reward it gave (see the Terms, section 10).

Mistaken charges

If you were charged twice or charged by mistake, we’ll refund the mistaken charge.

How to ask for a refund

Email support@cosmicwarpview.com from the address on your account, with the date and amount of the charge and what went wrong. We aim to reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.

Please contact us before disputing a charge with your bank; a dispute may pause your account while it’s resolved.

Contact

Questions about any of this go to support@cosmicwarpview.com. A real person reads it. Cosmic LLC, Wisconsin, United States.