Privacy Policy

This policy explains what Cosmic LLC collects when you use Cosmic Warp, why, who we share it with, and how long we keep it. We don’t sell your personal information, and we don’t use advertising trackers.

What we collect

• Account: your email address and display name, and a record of when you accepted our terms.
• Steam: if you sign in with Steam, your Steam ID and public profile name, and which games you own (to show what you can host).
• Billing: your plan, invoices and payment status. Card details are handled by Stripe; we never see or store your full card number.
• Machine telemetry: for machines you connect, their hardware (CPU, memory, disk), operating system, public IP address, and regular health readings such as load, free memory and uptime.
• Server data and backups: your game servers’ settings, logs, mods, and world backups (archives), stored with us or in storage you connect.
• Usage and security logs: sign-ins, requests and errors, including IP addresses, to run and protect the service.
• Latency tests: when you choose a region, your browser measures its own round-trip time to each region’s test address. The results stay in your browser; we don’t store them.
• Public server listings: if you choose to list a server on our public server list, its name, description, game, region, players online and join address are shown publicly on our site. You can take it off the list at any time from the server’s page, and it leaves the public page straight away. When someone reports a listing, we keep the report (its reason, and a hashed form of the reporter’s IP address, never the address itself) for our moderators.

Who processes it for us

• Stripe: payments and invoices.
• Neon: our database.
• Netlify: hosting of this website and its servers.
• Resend: sending email (sign-in links, receipts, alerts).
• OVHcloud US: the relay that lets players reach machines behind CGNAT (it carries their game traffic and IP addresses), and the machines Warp Hosted servers run on (their game files, logs and players’ IP addresses).
• Steam (Valve): signing in with Steam and reading your public game library.
• Object storage: where world backups are kept, whether ours or a bucket you connect.

Each processes the data only to provide its service to us. We may also disclose information where the law requires it.

Cookies

We use only the cookies the service needs to work:

• Session: keeps you signed in, for up to 7 days.
• Staging access: on our private test site only, remembers that you entered the access password, for up to 7 days.
• Referral attribution: if you arrive through a referral link, remembers who referred you for 60 days.
• Sign-in and form helpers: short-lived cookies that protect sign-in and show a message after a form is sent.

How long we keep it

• Account data: while your account is open.
• After a plan is cancelled, the data it covers (servers, settings and backups we hold) is kept for 30 days so you can come back, then deleted.
• A cancelled hosted server’s worlds are kept for 30 days after it stops, then deleted.
• Billing records: as long as tax and accounting law requires.
• Backups in storage you connect live in your own account, where you control them and can delete them.

Your choices and deletion

You can see and change most of your information in your account. To get a copy of your data, or to have your account and data deleted, email us at support@cosmicwarpview.com. We’ll confirm it’s you, then act within 30 days. We may keep what the law requires (such as invoices).

Security

Connections are encrypted, secrets you give us (such as cloud tokens and storage keys) are encrypted at rest, and access is limited to what each part of the service needs. No system is perfectly secure; tell us at once if you think your account has been compromised.

Children

Cosmic Warp is not intended for children. We do not knowingly collect information from anyone under 13. If you believe a child has given us information, write to us at support@cosmicwarpview.com and we will delete it.

Changes to this policy

We may change this policy as the product and our practices change. Each revision has a version: the date shown at the top of this page. For material changes we will tell you before they take effect.

Contact

Anything at all about your data: support@cosmicwarpview.com. Cosmic LLC, Wisconsin, United States.